THE MORE YOU KNOW!

How early should I book my order?

“The earlier, the better” is usually what we recommend. As a reference, we can book up on custom order slots anywhere from 3-5 weeks out at a time. So we always recommend reaching out as soon as you know the week of your event for better chances of securing your custom order slot!

Will you take on orders with shorter notice?

In short, yes - but we have a rush fee of $15-20/dozen. Since there is a lot that goes into custom orders, we always recommend booking as far out as possible to ensure we don’t rush the inquiry or design process. But if an order is booked 2 weeks or less from the pickup date, it will be considered a “rush order”.
*Note: Orders are not considered booked until they are paid for. So the booked-by date is based on when you pay, not when you inquire.

Where is the pickup location?

We’re an at-home bakery, so all pickups are at our home in Overland Park by appointment-only. Our address will be provided upon booking via email and we will work with you to set a time that works for everyone.

Do you offer delivery?

We can offer delivery within a certain radius for an additional fee. Send us your address and we can let you know if you’re within our delivery range and pricing.

What ingredients do you use?

Our standard decorated sugar cookies consist of flour, sugar, egg, unsalted butter, baking soda, salt, cream of tartar, vanilla extract, meringue powder, powdered sugar, corn syrup, and food coloring. 
*Please note that specialty flavors will usually have additional ingredients. We will make sure to include listed ingredients for those when we offer them.

What is the best way to store & handle the cookies?

-All cookies will be individually packaged in plastic sleeves and come boxed together. Labeled ingredients will be included on the box.
-To store, keep them as they come until your event. No refrigeration necessary. We just encourage keeping at a standard room temperature (avoid extreme heat, humidity, cool or dry areas).
-Remember that these are delicate works of art, so grab them from the sides or bottom side whenever possible!
*We are not responsible for any damages to any items once they have been picked up. We take photos of all items beforehand and will never hand off anything with cracks or damaged detailing.

How can we contact you?

Our email is sugarmamakcbakery@gmail.com. We can provide our phone number upon request (it is our personal number). So if you would like to talk on the phone, feel free to email us with your number and a good time to reach you. We usually respond within 1-3 business days.

What is your payment policy?

All payments are due in full to secure your order. This is so we can source all materials and ingredients needed to fulfill each order. 50% of this payment is a non-refundable deposit to hold your order slot. Should you need to cancel or reschedule, please reach out ASAP. All cancelations must be made at least 2 weeks out from the scheduled pick-up date to receive a 50% refund.

How does your booking work?

• Submit an order inquiry and we will follow up on your details and provide a quote

• Once you confirm details and pricing with us, we’ll send you an invoice

• A 48-hr hold will be placed on the order slot once that invoice is sent

• Payment is due upon receipt to secure your order slot

• If this is not paid within that 48 hrs, the invoice will close and the order slot will be available to anyone who wants to book it

• Should your invoice close after being unpaid in that first 48 hrs, you’ll still be able to book if the order slot is still available. However, the hold time on the second try would decrease to 24 hrs.

• Additional notes: We’ll always send an email explaining that we have sent your invoice with additional instructions. We are not always able to send payment reminders, so we ask to keep an eye out and communicate immediately if you aren’t seeing an invoice after we’ve confirmed sending it. If payment is not sent within that 48hrs, we’ll only send one email directly to touch base that this is not booked.
  ***This general process is subject to alter pending details (ex: if the invoice is for a rush order, we only keep the invoice open for 24 hrs)
  

Do you offer refunds?

-Should you need to cancel your order, please refer to our Payment Policy for cancelation deadlines. Depending on circumstances, we can look into moving your order to a later date as well.
- If your order has already been started or fulfilled, all sales are final. We cannot refund your order should you no longer need or want it last minute. We strongly encourage you to communicate ASAP with us should there be any questions or concerns with your order so that we can help you as best as we can.